Returns
If you’d like to return your Urban Forge goods, we’re here to help. You have up to 30 days from the date of delivery to initiate your return. We accept returns on standard catalog items in as-new condition that are in the original packaging. You will be responsible for shipping the item back to Urban Forge. Once the item arrives at our warehouse, it will be inspected by our team. Provided it is in as-new condition, we will issue a refund less a 20% restocking fee and outbound shipping fees.
Custom orders are not eligible for return as they are non-catalog items made per your special instruction.
If the return is the result of our error, Urban Forge will pay the return shipping cost and refund the full amount.
Cancellations
All Urban Forge pieces are "made-to-order." This means we order iron, leather, glass, and wood as soon as we receive your order. If you wish to cancel an order that has already entered production or that Urban Forge has already committed resources to, a 20% cancellation charge will be deducted from the refund. If your order is custom, the 20% cancellation charge will be applied. Please get in touch as soon as possible and we’ll do our best.
Warranty
If an Urban Forge piece arrives in less than perfect condition, please contact us. To help assess the issue, please provide photos of the product and packaging from various angles and distances.
The material and workmanship of the iron components of our products are Guaranteed Forever™. We will organize replacement parts, repairs, and, in necessary cases, complete replacements.
The wood, glass, tile, copper, zinc and fabric components that Urban Forge includes in our work is backed by a one year warranty that covers defects in material and workmanship. We understand that accidents happen, and while these components are not Guaranteed Forever™, we’re always happy to provide cleaning, care, and repair advice when possible.
Please note that our warranties are non-transferable and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Urban Forge warranty.
Promotions
Promotional discounts only apply to standard catalog items, custom items are excluded. Discounts cannot be combined. Items purchased with a promotional discount are subject to the same return policies as regularly priced items.
Shipping
Orders for standard products up to $1999 incur a shipping charge based on a percentage of your order total, while orders for standard products above $1999 qualify for a flat $399 crating and shipping fee. Custom orders are are priced on an individual basis. Standard shipping for items that ship via freight carrier includes curbside delivery only. Upgrade to white glove delivery while configuring your bed order to have the packages delivered directly into the room of your choice, unpacked, assembled, and packaging materials discarded. All orders are priced FOB Mountain View, Arkansas. Destination freight charges will be prepaid and added to your invoice unless shipping via third party billing.
Lead Times
Everything we make is built-to-order. Our production lead times will vary, but are usually less than 6 weeks. If we happen to have the items in stock, we will ship within 1 week. If you have a rush order, please let us know and we will do our best to accommodate!
California Proposition 65 warning
Please see the PROPOSITION65 page for more details about this warning label.